Information We Collect
We collect different types of information to provide and improve our services:
Information You Provide
Contact Information: When you request a demo, or contact us, we may collect information
such as your name, email address, phone number, company name, and job title.
Automatically Collected Information
- Device Information: We collect information about the devices you use to
access our website, including IP address, browser type, device type, and operating
system.
- Usage Data: We monitor user interactions, such as pages visited, links clicked, and
time spent on our website, to enhance user experience and optimise our services.
- Cookies & Tracking Technologies: We use cookies, beacons, and similar technologies
to personalise your experience and analyse site usage. For more information, refer
to our Cookie Policy.
Information from Tracking Tools
To better understand our website's performance and user behaviour, we use the following
tracking tools:
- Google Analytics: This tool helps us collect and analyse website traffic and user
behaviour patterns. It provides insights into the number of visitors, their
interactions, and other analytics. We may use the collected data to improve our
website’s performance.
- Google Tag Manager: This tool manages various tags and triggers to track events and
interactions on our website, such as form submissions, button clicks, and page
views.
- Facebook Pixel: This tool tracks user behaviour and conversions from Facebook ads,
enabling us to deliver personalised ads based on user interactions.
- Google Ads Conversion Tracker: This tracker measures ad performance by analysing
clicks, conversions, and other interactions originating from Google Ads campaigns.
- Microsoft Clarity: This tool helps us analyse user interactions through session
replays, heatmaps, and click-tracking, providing insights into user behaviour to
optimise the website.
- Partners & Resellers: We may receive your information from our partners or resellers
if you’ve expressed interest in our services through them.
How We Use Your Information
We use the information collected for various purposes, including:
- To Provide Services: Setting up your account, customising CRM solutions, and
supporting Pipedrive implementation.
- To Improve User Experience: Analysing how users interact with our website and
services to enhance performance and usability.
- For Marketing & Communications: Sending newsletters, product updates, and
promotional content. You can opt out of marketing communications at any time.
- To Ensure Security: Detecting and preventing unauthorised access, fraud, and other
security breaches.
- To Comply with Legal Obligations: Handling legal requests and fulfilling compliance
requirements.
How We Share Your Information
We may share your information under the following circumstances:
Service Providers
We engage trusted third parties to perform various functions, such as payment processing,
CRM integrations, marketing, and analytics. These providers are contractually obligated
to protect your information.
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be
transferred as part of the business operations.
Legal Requirements
We may disclose your information if required by law or to protect our rights, safety, or
the security of our users and services.
Data Retention
We retain your information as long as necessary to provide our services, fulfil the
purposes outlined in this policy, and comply with legal obligations. We may anonymize or
aggregate data for research or statistical purposes, which can be used indefinitely
without further notice.
Your Rights and Choices
You have the right to access, update, or delete your personal information at any time.
Depending on your location, you may also have additional rights under data protection
laws, such as:
- Right to Access: You can request a copy of your personal data.
- Right to Correction: You can correct inaccurate or incomplete information.
- Right to Deletion: You can request the deletion of your data, subject to legal and
contractual restrictions.
- Right to Object: You can object to data processing for marketing purposes.
To exercise any of these rights, please contact us at pipedrive@altois.com
Security of Your Information
We implement technical and organisational measures to protect your information from
unauthorised access, use, or disclosure. However, no security system is impenetrable,
and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to, stored, and processed in countries outside of
your own. We take appropriate measures to ensure that such transfers comply with
applicable data protection laws, such as using standard contractual clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant
changes by posting the new policy on this page. Your continued use of our website and
services after such changes signifies your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: